Privacy Policy
Last updated: 19th August 2026
Her Travel Circle (“we”, “us”, “our”) is committed to protecting your privacy and being transparent about how your information is used. We are a UK-based platform that connects members around the world to share accommodation and travel experiences. This Privacy Policy explains what information we collect, how we use it, and your rights.
1. These Services
We are Her Travel Circle Ltd, a company incorporated and registered in England with company number 17276090 whose registered office is at Carpenter Court 1 Maple Road, Bramhall, Stockport, Cheshire, United Kingdom, SK7 2DH ("Her Travel Circle", "we", "us" or "our").
2. This Privacy Policy
2.1 This privacy policy (our "Privacy Policy") applies to the use of our Services and sets out the personal information we collect about you or from you and you give to us (your "personal data"), why we collect it, how we use it and when we may share or disclose it. It also sets out how to contact us and supervisory authorities for further information, and/or in the event you have a complaint that we cannot resolve with you.
2.2 We collect, use and are responsible for certain personal data concerning you. When we do so we are regulated under various laws, including the Data Protection Act 2018, UK General Data Protection Regulation (UK GDPR) and the General Data Protection Regulation (which applies across the European Union, including in the United Kingdom). We are responsible as "controller" of that personal data for the purposes of those laws.
2.3 This Privacy Policy should be read in conjunction with our Terms of Use located at https://www.hertravelcircle.com/terms-of-service, our Assumption of Risk located at https://www.hertravelcircle.com/assumption-of-risk and our Cookie Policy located at https://www.hertravelcircle.com/cookie-policy, all of which together form the agreement between you and us relating to your access of and use of the Services.
3. Contacting us
3.1 If you have any questions about our Services or this Privacy Policy, including if you don't understand any part of this Privacy Policy, please contact us:
3.1.1 by e-mail at admin@hertravelcircle.com;
3.1.2 by telephone at +44 (0)7540 049 487; or
3.1.3 by post at Her Travel Circle, Carpenter Court 1 Maple Road, Bramhall, Stockport, Cheshire, United Kingdom, SK7 2DH
3.2 We will endeavour to respond to you promptly. Please note that our email and telephone facilities are monitored only during the hours of 9am and 5pm (excluding public and bank holidays in Scotland).
3.3 Please also note that we may keep a record of correspondence to enable us to properly manage our Services, to deal with your query, and for quality and training purposes.
4. Our Services
This Privacy Policy relates to your use of our Services. It also applies to our social media accounts at:
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Instagram, @her.travel.circle
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X/Twitter, hertravelcircle/
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Facebook, hertravelcircle/
5. Third Party Content, Links and Integrations
The Services may contain links to third party websites, platforms, apps or content or integrations with platforms such as social media, location or communication services. Any such links or integrations are provided for your convenience only. Your use of these Third-Party Services is subject to their own terms and conditions and privacy policies. We are not responsible for their operation, content, accuracy or conduct, although we may earn commission from them. Accessing Third Party Services is at your own risk.
6. How We Collect Personal Data
6.1 We collect personal data about you when you access our Services, register with us, contact us, send us feedback, arrange Experiences via our Services, telephone or write to us, post material to our Services, sign up to receive marketing information from us, complete customer surveys, visit our social media accounts, or participate in competitions via our Services.
6.2 We collect this personal data from you either directly, such as when you register with us, contact us, advertise or access Experiences via our Services or indirectly, when you are browsing our Services or via the providers of the facilities to us and to you, for example social media providers.
6.3 Our collection of your personal data is aided by the use of cookies. For more information about how we use cookies, please see our Cookie Policy at https://www.hertravelcircle.com/cookie-policy.
7. Personal Data Collected
7.1 The personal data we collect depends on the particular activities carried out through our Services or our social media profiles. Personal data may include:
7.1.1 your name, address and contact details;
7.1.2 the location and/or device from which you are visiting our Services;
7.1.3 your date of birth;
7.1.4 your social media profile information;
7.1.5 your bank account and payment details;
7.1.6 details of any feedback you give us by phone, email, post or via social media;
7.1.7 your account details, such as username, login details; and/or
7.1.8 information concerning the elements of our Services that you visit, read, interact with, and information concerning the manner of that interaction.
8. Uses of your Personal Data
8.1 We use your personal data to:
8.1.1 create and manage your account with us;
8.1.2 verify your identity;
8.1.3 provide Services to you;
8.1.4 customise our Services and their content to your particular preferences;
8.1.5 notify you of any changes to our Services that may affect you;
8.1.6 improve our business, for example through product feedback, or via training our staff;
8.1.7 to protect the rights, property or safety of others; and
8.1.8 to operate our Services and our business.
8.2 You must be at least eighteen (18) years old to access and use the Services.
9. Services features
9.1 Where Members communicate through the Services, we may collect and store messages and related information, including the sender, recipient, date, time and content of the message. We use this information to operate the messaging function, support member communications, monitor compliance with our Terms, investigate complaints or safety concerns, and protect the rights, property and safety of Members and others.
9.2 We will retain Member messages for as long as reasonably necessary for these purposes. We may review messages where a complaint, safeguarding concern, suspected breach of our Terms, unlawful activity or other serious concern is reported or identified. We may disclose message information where required by law, to law enforcement or other authorities, or where reasonably necessary to protect the safety or legal rights of any person.
9.3 If you upload profile photographs, listing photographs or other images to the Services, we may collect, store, display and use those images to operate profiles for Members, listings for Experiences and related platform features. Photographs may be visible to other Members in accordance with the settings and functionality of the Services.
9.4 You are responsible for ensuring that any photographs you upload are accurate, appropriate and that you have the right to use them. We may retain photographs for as long as your Account, membership or Experience listing remains active and for a reasonable period afterwards where necessary for record-keeping, complaints, safety, legal or enforcement purposes.
9.5 We may collect location information provided by Members, including general location details for Hosts, Experiences and Local Connections. General location information, such as town, city, region or approximate area, may be visible to other Members to help them assess potential Experiences and engagements with other Members.
9.6 More precise location information, such as a full address or meeting location, should only be shared where necessary for an agreed Experience and at the appropriate stage of the interaction. Members should take care when sharing precise location information and remain responsible for deciding what information to share with other Members.
9.7 We may share personal data with Sharetribe, our marketplace platform provider, where necessary for the hosting, operation, maintenance and support of the Services. Sharetribe processes personal data on our behalf as a service provider.
10. Identity verification
10.1 We may ask you to complete identity verification through Stripe, or another third-party identity verification provider we may use from time to time. This may involve you providing personal data directly to that provider, including your name, date of birth, contact details, identity document details, images of your identity document and, where required by the provider, a facial image or selfie.
10.2 We use identity verification to help confirm that Members are using the Services under their genuine identity, to support the safety and integrity of the platform, to prevent misuse, fraud and unlawful activity, and to help us decide whether to approve, suspend, restrict or terminate access to the Services.
10.3 The identity verification provider may process your personal data in accordance with its own privacy notice which can be found here: https://stripe.com/gb/privacy. We may receive the result of the verification check and related verification information where this is made available to us. We will only use that information for the purposes described in this Privacy Policy and will retain it only for as long as reasonably necessary for those purposes, unless a longer retention period is required by law.
10.4 Our legal basis for this processing is that it is necessary for our legitimate interests in operating a safe and trusted membership platform, preventing fraud and misuse of the Services, and protecting the rights, property and safety of Her Travel Circle, Members and others. In some circumstances, the processing may also be necessary for the performance of any contract with you or to comply with legal obligations.
11. Member reviews
11.1 If you leave or receive a review, we may collect and use information relating to that review, including the review content, rating, date, the Members involved and any related response, report or moderation record. We use this information to operate the review system, help members make informed decisions, monitor compliance with our Terms, investigate concerns and protect the safety and integrity of the Services.
11.2 Reviews may remain visible on the Services for as long as we consider this reasonably necessary for those purposes, including after a Member’s Account has been closed, unless we decide to remove or anonymise them. You may contact us if you believe a review about you is inaccurate, misleading, inappropriate or should no longer be displayed. We will consider requests for correction, removal or restriction in accordance with applicable data protection law, our Terms and the context in which the review was provided.
12. Our legal basis for processing your personal data
12.1 When we use personal data, we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal data we process and why.
12.2 The legal bases we may rely on include:
12.2.1 consent - where you have given us clear consent for us to process your personal data for a specific purpose;
12.2.2 contract - where our use of your personal data is necessary for a contract we have with you, for example to supply you with our Services, or because you have asked us to take specific steps before entering into a contract;
12.2.3 legal obligation - where our use of your personal data is necessary for us to comply with the law; and
12.2.4 legitimate interests - where our use of your personal data is necessary for our legitimate interests, your legitimate interests, or the legitimate interests of a third party, for example to prevent fraud (unless there is a good reason to protect your personal data which overrides our legitimate interests).
13. Further Information
For further details on when we collect personal data, what we collect as well as how we use it, please read the following sections:
When information is collected: When you register to receive information from us on our Services and business including our newsletters and updates on Experiences advertised via our Services from time to time.
What information we collect: Your name and email address.
How and why we use your information: We collect this personal data directly from you.
We will use this personal data to provide you with information on our Services and business, including information on the availability of new services. We may do this by post, email, telephone, or text message (SMS).
Our basis for processing this personal data is consent, which you give to us when you input your details into our Services.
We will retain this personal data until you withdraw it. Please note unsubscribed links are included at the bottom of all of our marketing emails, or you can ask us to cease processing your personal data for these purposes by using the contact means set out in this Privacy Policy.
When information is collected: When you advertise or access Experiences through us.
What information we collect: Your name, address, email address, details of the business you represent (if applicable). Please note that your payment details are collected by our third party payment services provider STRIPE whose website (and privacy policy) can be found at https://stripe.com/gb
How and why we use your information: We collect this personal data directly from you.
We will use this personal data to facilitate the provision and enjoyment of Experiences by Members. We will disclose this personal data between relevant Members providing or accessing Experiences. We may also use this personal data, in conjunction with our third-party payment services provider, to prevent fraud.
Our basis for processing this personal data is to perform our contract with you for the supply of our Services.
We will retain this personal data for Five years after the end of the membership or closure of the Account.
When information is collected: When you visit our social media profiles.
What information we collect: Our social media providers collect analytical information about the elements of our profiles that you visit and interact with. Also collected are any postings you make on those profiles, and details of your sharing activities.
How and why we use your information: Our social media profile providers and we collect this information.
The basis for collecting and using this information is consent, which is given to these social media profile providers when using their services. If you do not wish your information to be used in this manner please contact the relevant social media provider, or alter your data sharing settings upon their website or app.
We retain only anonymised information. We do not retain any information from which we can identify you. The provider of the social media platform may retain such information, for example posting, sharing and profile information, and make it available to us to view. Please check their privacy policy for more information.
14. Personal Data Sharing
14.1 If you submit someone else's personal data, you must have consent from them to do this.
14.2 We routinely share personal data as follows:
14.2.1 where you are providing or accessing Experiences, your name and address details (including where applicable your company name details) with Members involved with those Experiences, to facilitate the provision or enjoyment of Experiences;
14.2.2 with our providers, who assist with enabling the operation of our Services, for example hosting providers, and email service providers. This sharing enables the provision of our Services to you. Some of these providers may be based outside the UK or European Economic Area. For further information including on how we safeguard your personal data when this occurs, see the section below "Transfer of your information out of the EEA"; and
14.2.3 we will share personal data with law enforcement or other authorities if required by applicable law. Where we know you have breached, or where we suspect you may be breaching any obligations owed to us, for example the terms relating to the use of our Services, we may share your personal data with third parties to enable us to help protect their rights, property or safety. This includes sharing to prevent the risk of fraud; and
15. Transfer of your information out of the EEA
We may transfer your personal data to recipients located outside the EEA where this is necessary for the operation of the Services. In such circumstances, personal data may be transferred to countries that do not provide the same level of data protection as the EEA. Where we do so, we will take appropriate safeguards to ensure that your personal data remains protected in accordance with applicable data protection laws.
16. Third Party Marketing
16.1 From time to time, we may also like to share your personal data with selected third parties and other Members so that they may send you information about their products and/or services. We will only ever do this having obtained your consent first.
16.2 If you have previously agreed to being contacted in this way, you can unsubscribe at any time by contacting us using the means set out in this Privacy Policy, or by clicking upon the unsubscribe links in any emails or marketing material you receive.
17. Cookies and Similar Technologies
A cookie is a small text file which is placed onto your device when you use our Services. We use cookies and other similar technologies. For further information on our use of cookies, please see our Cookie Policy located at https://www.hertravelcircle.com/cookie-policy.
18. Your Rights
18.1 Under applicable law you have a number of important rights. In summary, those include rights to:
18.1.1 fair processing of your personal data and transparency over how we use your personal data;
18.1.2 access to your personal data;
18.1.3 require us to correct any mistakes in your personal data which we hold;
18.1.4 require the erasure of personal data concerning you in certain situations;
18.1.5 receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and to have us transmit that personal data to a third party in certain situations;
18.1.6 object at any time to processing of personal data concerning you for direct marketing;
18.1.7 object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you; and
18.1.8 object in certain other situations to our continued processing of your personal data.
18.2 For further information on each of those rights, including the circumstances in which they apply, see the Information Commissioner's guidance located here: https://ico.org.uk/for-the-public/
18.3 If you would like to exercise any of those rights, please email, call or write to us using the contact means set out in this Privacy Policy, and remember to let us have enough information to identify you, and the matter to which your correspondence relates. Please note we may require you to provide proof of your identity and address.
19. Keeping your Personal Data Secure
19.1 We have appropriate security measures in place to prevent personal data from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.
19.2 We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
19.3 We do not have access to your payment information. Our payment services providers are compliant with PCI standards (see http://www.pcisecuritystandards.org).
19.4 If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org.
20. How to Complain
20.1 We hope that we can resolve any query or concern you raise about our use of your personal data.
20.2 Applicable law also gives you the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/global/contact-us/.
21. Changes to this Policy
Please note that we may update this Privacy Policy from time to time, so if you revisit our Services at a later date, you should check this Privacy Policy again at that time to make sure you have seen the current version. This Privacy Policy was last updated on 18th August 2026.